When will my cameras ship?
Standard cameras arrive within two weeks. Custom colours take two extra weeks and are included in the price.
Is it actually weatherproof?
Yes. It's been tested outdoors in extreme heat, snow and torrential rain, and hit by thousands of balls. If for some reason anything does happen in the first year, we'll send you a new one, on us.
Is there a warranty?
Yes. Every Clutch Cam includes a 1-year hardware warranty. If anything goes wrong, just reach out and we'll help get it sorted.
Can I cancel or pause my subscription?
Yes. Any plan can be cancelled at any time and there are never cancellation fees. The only thing to know is that annual plans aren't refunded pro rata for the months left. If you need to pause temporarily, just reach out and we'll work with you.
How can clubs monetise Clutch?
Most clubs see the biggest value by using Clutch as an engagement, retention and marketing engine rather than charging players directly.
A more premium player experience gets more players competing, improving, having fun and coming back more often. That drives repeat bookings, increases F&B spend, makes memberships feel more valuable and helps your club stand out from venues with no cameras or basic recording systems.
You also get hundreds of shareable clips every month for social and marketing, and sponsors can be added across clips, livestreams, leaderboards and other player-facing surfaces. That's one reason we generally recommend keeping the experience open to more players: more usage means more impressions and more valuable digital inventory for sponsors.
The model is flexible, though. Clubs can also charge more for Clutch-enabled courts, include it in premium memberships, or put access behind a paywall.
If you want to talk through the best model for your club, WhatsApp us.
What if I need a custom colour?
We make them in your club's colours at no extra cost. Custom colours take around two extra weeks to make, so tell us what you're after and we'll confirm the finish before you order.
How hard is mounting?
Very simple. The base is magnetic and mounting typically takes less than 10 minutes per court. We provide a quick guide to walk you through the whole process, and if you need help our team can guide you remotely. View the mounting guide
What about power and internet?
Each camera just needs power and a reliable internet connection at the court. For most clubs setup is pretty seamless, and we provide a quick setup guide so you know exactly what's needed. View the power and internet guide
Do we need anyone technical on staff?
No. Clutch is designed to run without staff managing it. Players start their own matches from the court QR code, and the system handles recording, processing and uploading automatically. You can monitor every camera from the club dashboard.
Will it work on our courts?
Yes. Clutch works across panoramic, walled, indoor, outdoor and rooftop courts. Most clubs use our standard back-fence mount, or we can help with a custom setup if your venue needs something different.
Does it work with our booking system?
Clutch integrates with booking platforms including Playtomic and PadelMates out of the box. We also offer a public API to connect with other systems.
Even without a booking integration, Clutch is simple to use. Players can start their match in seconds by scanning the QR code on the court.
How accurate is the tracking?
Clutch uses computer vision built specifically for padel. Our models have been trained on thousands of matches across different courts, conditions and levels of play.
The system already delivers highly accurate match analysis across player movement, winners, errors, shot types, speeds and more, and continues to improve as we process more matches. You can learn more about how our AI works on our AI Methodology page.
What if a player doesn't want to be filmed?
Recording only starts when someone in the group chooses to start the match. If a player doesn't want to be recorded, recording should remain off for that match.
Matches can also be kept private, so the footage and highlights aren't publicly visible or shared by the club. Players can also manage their privacy preferences directly within the Clutch app.
Still have a question?
We're here if you need us. If anything comes up while ordering or getting set up, just message our team on WhatsApp using the button in the corner and we'll be happy to help.
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